Delivery Policy

Thank you for choosing Chithi.me. This Delivery Policy explains how we deliver the digital features and physical gifts purchased through our app and the Chithi.me Marketplace. By placing an order with us, you agree to the terms below.

Chithi.me delivers two kinds of items:

• Digital items — letters, identity reveals, credits, and other in-app features.
• Physical gifts — items purchased through the Chithi.me Marketplace and delivered to a recipient.

1. Digital Delivery

• Digital items are delivered instantly inside the app as soon as your payment is successfully processed. No shipping is involved.
• If a digital item does not appear in your account after a successful payment, please contact support@chithi.me and our team will resolve it promptly.

2. Marketplace Delivery

The Chithi.me Marketplace offers two kinds of physical orders:

• Direct orders. You provide the delivery address at checkout. The delivery fee depends on the destination and the shop, and is always shown before you pay.
• Anonymous gifts. You choose a Chithi.me user, and they decide whether to accept. The recipient has 24 hours to accept, and provides their own delivery address only if they do — you never see it, and they never learn who you are. A flat nationwide delivery fee, shown before you pay, covers delivery anywhere in Bangladesh. If the gift is declined or the 24 hours pass, your refund is handled under our Refund Policy.

Anonymity. Every Marketplace gift is presented as sent through Chithi.me. The sender's identity is never shared with the recipient or with the partner shop.

Timing. Each product page shows the shop's preparation time. We currently deliver within Bangladesh only; once dispatched, orders usually arrive within 3–7 business days depending on the destination.

Delivery confirmation. The buyer is notified when the order is handed to a courier and when it is delivered, with tracking details where available.

3. Shipping Delays

While we strive to meet every delivery timeline, unforeseen circumstances — such as weather, traffic, public holidays, or other external factors — may cause delays. We appreciate your understanding in such situations and will keep you informed where possible.

4. Delivery Restrictions

Some shops deliver direct orders only to certain districts; checkout will tell you before you pay. Where an order cannot be delivered, it is refunded in line with our Refund Policy.

5. Failed Deliveries

Accurate delivery details are needed for successful delivery. If a delivery fails, contact us and we will resolve it case by case, which may mean redelivery or a refund.

6. Contact Information

If you have any question or concern about an order or this Delivery Policy, please contact our customer service team at support@chithi.me.